When you want a refund please first submit refund email through our 'Contact Us' with your reason
Returned items must meet these requirements:
- Returned within 14 business days of receipt of receiving your order.
- In original packaging, unworn condition, free of make-up stains and free of odor.
- Accompanied by this return form.
- Shoes must be repacked in their shoe box(es) and placed in a protective box.
Non-returnable items include (refunds/exchanges/store credit not accepted): Formal gowns, sale items, accessories, and undergarments including lingerie, swimwear and bodysuits.
Shipping: Customer is responsible for shipping fees to send the return back to the Address given by us.
Return Processing time: Once we have received your package, your return will be processed within 3-5 business days. You will be notified via email once your return has been processed. If you have requested a refund, please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 2-5 business days). Original shipping charges are non-refundable.